Join Our Team at Family Resource Home Care! At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives! We are currently hiring for a Client Care Supervisor to join our branch located in Snohomish, WA. Position: Client Care Supervisor (CCS) We’re looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies. Responsibilities • Conduct assessments for potential clients to understand their needs. • Build trust with clients and their families. • Present customized care plans to bring in new clients. • Maintain strong relationships with current clients. • Monitor clients' health conditions and needs. • Provide exceptional customer service and address concerns. • Regularly visit clients to assess their well-being. • Update care plans as clients’ needs change. • Keep accurate client documentation. • Give clear directions for caregivers. • Collaborate with the Branch Manager and Caregiver Manager on growth strategies. • Identify opportunities to increase billable hours and services. • Implement marketing initiatives to attract new clients. Requirements • 2+ years in sales, marketing, or business development (healthcare or home care preferred). • Proven track record of meeting goals. • Excellent written and verbal communication skills. • Customer-focused with a passion for quality care. • Friendly and able to build lasting relationships. • Ability to work both independently and as part of a team. • Comfortable visiting clients in their homes. • Valid driver’s license, auto insurance, clean driving record, and access to a vehicle. Work Schedule • Hours: Monday – Friday, 8 AM - 5 PM • Location: 25% office work, 75% client visits Pay Range: $26.44 - $28.85 / Hr What We Offer • Competitive salary plus performance-based bonus incentives • Comprehensive benefits (health, dental, vision) • Paid mileage reimbursement • Company-paid life and AD&D insurance • Paid time off: 3 weeks vacation in your first year • 11 paid holidays • Ongoing training and professional development • Company matching 401(k) • Operations Academy Training – New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role. If you're passionate about making a difference in the lives of others, we’d love to hear from you!