Senior Account Representative- Air Export Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: (job description) • Develops Internal Operating Procedure (IOP) based on customer specifications • Provides rate quotations as requested from our overseas offices and agents • Reviews internal processes and implements new procedures to maximize efficiency • Assists teams in resolving carrier, transportation and shipment issues • Maintains positive customer relations via interaction and correspondence and addresses service issues • Prioritize and delegate workload to ensure high customer service levels are met • Employs thorough understanding of AES procedures, FMC regulations and IMO standards • Trains, coaches, and supervises team members • Assists with transportation and shipment issues • Monitors AP/AR discrepancies and addresses accounting issues • Assists in the enforcement of Air Import Policies and Procedures • Monitor and forecast Export volumes for P&L purposes • Develop and monitor KPI data for customer review • Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met • Addresses employee disciplinary and performance issues and complaints • Utilizes understanding of the proper processes to resolve problems according to industry standards • Provide support as needed to Solutions and Implementation to successfully on-board new opportunities • Other duties as required and assigned What you need: (requirements) • College degree preferred but not required • Minimum 5 years relevant industry experience • Minimum 2 years experience in a supervisory capacity • Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint • Experience with Cargowise a plus • Bonus if you have: (Preferred requirements) • Self-starter • Excellent organization skills • Ability to handle multiple activities and prioritize work • Strong analytical and problem solving skills • Accountable for, and has ability to complete, commitments on time sensitive matters • Strong communication skills to work within a team and with cross functional team • Willingness to improve and learn What you gain from joining our team: (benefits) • Access wages early with the Rain financial wellness app. • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment! • Health, dental, and vision insurance after 30 days of employment • 401k match • Paid maternity and paternity leave • Access to career development, employee resource groups, and mentorship programs • Employee discounts • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app • Free financial wellness programs • Daycare discount program • Opportunities to volunteer and give back to your community • + more!  Join our Team! • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR • Text DELIVER to 88300 to Apply1