Overview Provides assistance to patient/families and health care providers to identify, provide information, and facilitate access to tangible and supportive services related to patient health care needs. Responsibilities • Acts as an advocate on behalf of patients/families in obtaining needed services and/or resources for which they are eligible. • Updates information resource information directory and maintains related literature & applications for distribution to staff and families in specific area of concentration. • Documents services provided in patient’s medical record and applicable databases. • Negotiates and advocates access for patients to selected skilled, acute or long term care facilities. Identifies available transportation resources and negotiates with patient/family for cost effective, safe transportation. • Works with patient/family to assess patient eligibility for medication, co-pay and additional resource assistance. • Facilitates the patients/families application to public and private government and community agencies, primarily Medicaid. • Provides information and assistance to patients/families to secure financial and health assistance, organization financial assistance, and other governmental programs. • Performs other duties as required or assigned. Qualifications • Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required. • Excellent interpersonal, communication, and organizational skills required. Required Licensure/Certifications • BLS within 30 days