Overview Schedule will be 3 days per week, 2:30pm-12am (rotating weekends included) Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately. Responsibilities • Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting. • Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills. • Promptly and courteously answers questions from external users and provides general information. • Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service. • Demonstrates proficient computer and telephone/paging skills. • Demonstrates exceptional customer service skills. • Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers. • Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents. • Proficient in multiple mass communication notification tools. • Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations. • Performs other duties as required or assigned Qualifications • High School Diploma or Equivalent • One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required. • Must be able to use computer/phone for extended periods of time. • Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others. • Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required. • Demonstrated initiative and self-accountability with exceptional organizational and time management skills. • Complying with D-H policies and standards for all actions related to their role Required Licensure/Certifications • None