Position Purpose: The Program Administrator is responsible for supervising and managing all aspects of the Azusa Residential Board and Care program, a state licensed 96-bed Residential Care Facility for the Elderly (“RCFE”) that provides comprehensive assisted living to ambulatory and non-ambulatory residents. This role encompasses a variety of administrative aspects to ensure compliance with County, State, and Federal regulations; adherence to Title 22 guidelines and mandates; and the effectuation of JWCH Policies & Procedures promulgated specifically for the RCFE program. Additionally, the Program Administrator shall be a skilled manager, as well as a compassionate leader that strives to maintain the highest standards of resident care and promote a safe and positive environment for residents, families, visitors and staff. Principal Responsibilities: • Supervise and manage staff across all departments within the program. • Recruit, hire, train and evaluate qualified staff to ensure high-quality care. • Lead staff meetings and organize trainings to maintain compliance and cultivate a work environment that embraces high quality standards. • Ensure compliance with County, State, and federal regulations, including Title 22 guidelines. • Oversee the creation, implementation and reinforcement of policies and procedures in line with regulatory and JWCH standards. • Oversee the creation of workflows for intake, discharge, and other client activities. • Ensure residents receive the highest standard of care, focusing on safety and well-being. Make special provisions for the safety and guidance of residents with visual or auditory deficiencies. • Address and resolve resident and family concerns and complaints in a timely and effective manner. • Maintain the physical upkeep of the facility, ensuring it meets safety and health standards. • Oversee housekeeping, repairs, and conduct environmental checks. • Manage facility budget in a fiscally responsible manner. Prepare financial reporting, census data and resource allocation for the program. • Ensure financial sustainability while maintaining high-quality care. • Oversee procurement of program supplies such as toiletries, client activities, food, and supply purchases. • Ensure that residents receive personal care, three daily meals and snacks, access to medical care, case management, and wellness resources. • Coordinate transportation for residents to and from medical appointments and social services. • Support reunification services for residents who have lost contact with family or support networks. • Collaborate with external partners, social service agencies, and community organizations to improve resident care and access to additional services. • Attend scheduled meetings, “in-service”, training and continued education with funders, partner agencies, providers and internal administration. • Ensure that personnel and client files are maintained on site in accordance with licensing requirements. • Adhere to rules and regulations of Welfare and Institutions Code, Section 15630(a) and form SOC 341A, regarding the obligations of “Mandated Reporters” to report suspected elder abuse. • Participate in JWCH’s customer service training called AIDET on an annual basis: • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. • Other duties as assigned. General Requirements & Qualifications: • The administrator shall have the qualifications specified in Title 22, Sections 87405(d)(1) through (7): • Knowledge of the requirements for providing care and supervision appropriate to the residents. • Knowledge of and ability to conform to the applicable laws, rules and regulations. • Ability to maintain or supervise the maintenance of financial and other records. • When applicable, the ability to direct the work of others. • Good character and a continuing reputation of personal integrity. • Have a high school diploma or equivalent, such as a General Education Development (GED) certificate. (Notwithstanding preferred educational and/or experience stated below). • Be at least 21 years of age. • Bachelor’s degree in healthcare administration, human services, social work, nursing, or a related field. Master’s degree preferred. • Minimum of 5 years of experience in program management, preferably in healthcare, residential care, or a related field. • Current license and completion of the Residential Care for the Elderly Administrator Certification Program in California (or equivalent state license). • Experience with regulatory compliance and staff supervision. • Strong leadership, communication, problem-solving skills and risk assessment. • Ability to engage in conflict resolution with hostile/emotionally agitated residents, family, visitors and/or personnel in a thoughtful, non-confrontational manner. • Knowledge of County, State, and federal regulations, particularly Title 22. • Ability to manage multiple departments and balance priorities. • Financial management and budgeting experience. • Understanding of rate for services models, including SSI/SSP (RCFE facility type rate and representative payee), CBEST, CAPI, Medicaid, Veteran’s Disability compensation, long-term health care insurance, life insurance with LTC coverage, and private pay. • Compassionate approach to resident care and ability to resolve conflicts diplomatically. Core Knowledge Requirements: • Laws, regulations, policies, and procedural standards impacting RCFE, including: • Health & Safety Code 1569 • Overview of Title 22, CCR, Division 6, Chapter 8, RCFE, Articles 1-15 • State Fire Code Regulations • Program Flexibility Exceptions Waivers • Accounting and tax filing requirements • Plan of Operation • Business Operations, including: • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 4 – Operating Requirements • Wage Order 5 liability issues • Insurance types • Budgeting and fiscal documentation • Monitoring of ongoing operations • Overview of labor laws – Federal requirements • Personnel/wages • Classification of employees • Marketing of facility • Rate setting/record keeping • Other agencies – IRS/EDD/INS • Contract compliance audits • Legal fund raising • Phones/vehicles • Management/Supervision of Staff, including: • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 6 – Background check and Article 7 Personnel • Staffing requirements – day/night supervision • Hiring practices • Personnel records requirements • Administration and staff training requirements • General personnel requirements and training • Psychosocial Needs of the Elderly, including: • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 – Resident Assessments, Fundamental Services, and Rights • Identifying characteristics and special needs of client population • Evaluation and observation • Mental health issues • Family involvement/participation and dynamics • Bereavement/stress issues • Activities/Interests/Resident Councils • Basic services • Training – type/frequency • Advanced health care directives • DNR orders • End of life planning • Physical Needs for Elderly Persons, including: • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 11 – Health Background Check • Personnel hydration • Understanding the client needs • Individual health care needs • Sexuality in the aging adult • Nutritional support/food service • Basic services • Annual physical • Ongoing assessment and observation • Areas of neglect in direct client care • Community and Support Services, including: • Responsibility and expectations of referral agencies • Mental health resources • Ombudsman • Adult Protective Services • Resident and support services • Suicide prevention • Funding sources • Other sources – Local agencies, assisted living waiver program, VA, SSI, etc. • Medication Management, including: • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 – Resident Assessments, Fundamental Services, and Rights • Health & Safety Code • AB 1570 • Administration of medication • Regulatory requirements – storage, documentation and disposal • Role of medication in treatment plan, including typical interactions • Misuse and adverse effects of medication, communication with pharmacists and MDs and other medical professionals • Drug interaction and pharmaco-dynamics • Common medications and common medication errors • Client advocacy related to medication use • Medi-Cal, medical and dental funding • Address toxic medication precautions • Hospice • Resident Admission, Retention & Assessment Procedures, including: • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 12 – Dementia • Program statement • Allowable vs. prohibited conditions • Appraisals/Re-appraisals • Needs and service plan – development and review • Charting and documentation • Admissions agreement • Adult Protective Services/emergency placement • Incidental medical services • Client satisfaction • Contract compliance • Age exceptions • Relocation/eviction procedures • Evaluation and observation – initial and ongoing • Assessment tools • Home health and other allied professional relationships • Managing Alzheimer’s Disease and Related Dementias, including: • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 – Resident Assessments, Fundamental Services, and Rights • Non-pharmacologic person-center approaches to dementia care • Overview of Alzheimer’s disease and dementia • Understanding dementia-related behaviors • How the patient communicates • Personal care • Medications • Environment and physical plant • Storage of dangerous items • Individualized Service Plan (ISP) • Marketing and advertising • Dementia care • Dementia Plan of Operation • Cultural Competency and Sensitivity to Aging LGBTQ Community, including: • Issues related to the underserved aging, lesbian, gay, bisexual, and transgender community • LGBTQ: • Ethics and values • Self-awareness • Education/skills/resouces/advocacy • Staff • Training Requirements • Care – equality • Managing the Physical Environment • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 5 – Physical Environment and Accommodations • Maintenance requirements • Housekeeping requirements • Health and safety considerations • System disaster plan • Capacity • Use of space and storage • Physical plant • Changes to Plan of Operation • Building and Safety Code • State Fire Code Regulations • R2 occupancies/R3.1 occupancies • Residents’ Rights • Title 22,CCR, Division 6, Chapter 8, RCF, Article 8 – Resident Assessments, Fundamental Services, and Rights • Statutory Personal Rights afforded by AB 2171 • Initial and ongoing staff training to ensure residents rights are fully respected and implemented • Resident and family councils • Basic Services • Safeguard resident’s cash, valuables, etc. • Conservatorship • Abuse prevention • POLST • Postural Supports, Restricted Health Conditions and Hospice Care, including: • Postural support • Restricted Health conditions or health services • Hospice care/waiver • Bedridden resident • Exception requests and conditions for them • Home health and other allied professional relationships Physical Requirements: • Ability to walk, stand, and move around the facility for extended periods. • Capacity to lift or move up to 25 pounds, such as assisting with supplies or resident belongings. • Frequent use of hands for typing, writing, and other administrative tasks. • Visual and auditory ability to respond to resident and staff needs promptly. • Occasional need to assist with resident mobility, including helping residents into vehicles or moving around the facility. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision • Monthly employer-sponsored allowance for assistance with health premiums. • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. • Paid time off (vacation, sick leave) and 13 paid holidays. • 401(k) Safe Harbor Profit Sharing plan. • Mileage reimbursement. • Short- and long-term disability plans (LTD/STD). • Life insurance policy & AD&D, and more! Become part of a team where your work matters. Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.