Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude. • Answer incoming customer calls, emails, and chat messages in a timely and professional manner • Provide accurate information about our products and services • Process orders, refunds, and exchanges efficiently • Identify and escalate complex issues to appropriate departments • Maintain detailed records of customer interactions and transactions • Collaborate with team members to ensure customer satisfaction • Stay updated on company policies, products, and services • Participate in ongoing training and development programs • Contribute to a positive work environment by supporting team goals Qualifications • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Proficiency in customer service software and basic computer skills • Ability to multitask and prioritize in a fast-paced environment • Patient and empathetic approach to customer interactions • Previous customer service experience preferred • High school diploma or equivalent • Ability to work flexible hours, including weekends and holidays as needed • Strong team player with a positive attitude Additional Information BENEFITS • Flexible Hours • Competitive wages • Employee discount on all food items • Advancement opportunities • Paid Training • Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits): • Offered Health, Dental & Vision Insurance after 60 days of employment • Voluntary accident coverage/Critical illness coverage • Flexible Spending Accounts • Ability to contribute to a 401(k)