Job Description We're looking for a friendly and efficient Customer Service Representative to join our team at our 5400 Preston Hwy location in Louisville, United States. As the face of our company, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service. • Greet customers warmly and handle their inquiries and orders professionally • Take phone and in-person orders accurately and efficiently • Process cash and credit card transactions • Prepare food items according to company standards • Maintain a clean and organized work environment • Collaborate with team members to ensure smooth operations during busy periods • Address customer concerns and resolve issues promptly and courteously • Assist with inventory management and restocking as needed • Adhere to all company policies, food safety regulations, and quality control standards • Participate in ongoing training to improve product knowledge and customer service skills Qualifications • Excellent customer service skills with a friendly and professional demeanor • Strong communication abilities, both verbal and written • Capability to work in a fast-paced environment and handle multiple tasks simultaneously • Basic computer skills for operating point-of-sale systems • Ability to follow directions and adhere to company procedures • Flexibility to work various shifts, including weekends and holidays • Physical stamina to stand for extended periods and lift up to 25 lbs • Cash handling experience and basic math skills • Attention to detail and commitment to accuracy in order taking and food preparation • Team-oriented mindset with a willingness to assist colleagues as needed • High school diploma or equivalent preferred, but not required • Previous customer service experience is a plus, but we're willing to train the right candidate Additional Information All your information will be kept confidential according to EEO guidelines.