Description Job Purpose: Responsible for greeting patients, answering telephones and general office duties. Job Duties: • Greets patients and visitors in a friendly and helpful manner. • Answers phones, answers e-mails/patient portal messages, checks voicemails, schedules appointments. • Sends messages to nurses for clinical patient needs. • Treats staff, providers and patients with respect. • Enters new patients information and update current patients information. • Checks in patients through Phreesia by verifying demographics; verifying insurance, collecting and posting payments. • Collects balances and copays and balances all payments at the end of the day. • Gives patients samples, paper prescriptions, and paperwork left for them at the front desk. Cleans out these areas after 90 days. • Unlocks and locks the front doors and closes office by locking doors and turning off lights after the last patient has exited. • Handles returned letters address changes. • Restocks the front desk as needed with supplies and paperwork. • Keeps work area and waiting room clean and neat. • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; reporting when repairs are needed. • Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations. • Maintains patient confidence and protects operations by keeping patient care information confidential. • Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Conforms to all clinic policies outlined in the employee manual or received verbally from a supervisor. • Performs any other task assigned by a supervisor. • Working hours will be between 7:45am and 7:00pm weekdays and can also include 9:00am-1:00pm on Saturdays. Requirements Skills/Qualifications: Procedural Skills, Documentation Skills, Interpersonal Skills, Verbal Communication, Multi-tasking Skills, Planning, Dependability, Teamwork Requirements: Applicant must have 2 years customer service experience (preferably medical), great typing skills, and computer experience. Must be a team player and willing to help out when needed. Must be able to work in a high volume department with great time management skills. Preferred experience includes knowing health insurance plans and understanding the specialty of primary care.