Description About Asura At Asura, we are committed to helping individuals live independently by providing high-quality support services that are person-centered, compliant, and responsive to participant needs. We value teamwork, accountability, compassion, and continuous improvement in everything we do. Position Summary We are seeking a motivated and experienced Homecare Support Supervisor to lead and support our Homecare Support Services team. This role is responsible for overseeing day-to-day operations, coaching and developing team members, ensuring compliance with Minnesota CFSS requirements, and delivering an exceptional experience for participants, participant representatives, and community partners. The ideal candidate is a strong leader who enjoys developing others, solving problems, improving processes, and creating a positive team culture while maintaining a high standard of service excellence. What You'll Do • Supervise, coach, and support Homecare Support Specialists. • Monitor quality, productivity, and service performance metrics. • Conduct employee training, onboarding, and performance evaluations. • Assist with hiring, employee development, and performance management. • Serve as a subject matter resource for complex participant and provider inquiries. • Ensure compliance with CFSS requirements, company policies, and regulatory standards. • Collaborate with internal teams, service providers, lead agencies, and state partners. • Identify and implement process improvements to enhance efficiency and service delivery. • Support departmental and organizational initiatives as part of the leadership team. • Foster a culture of accountability, teamwork, and continuous improvement. Asura Offers: • Work/Life Flexibility • Professional Development Opportunities. • Generous Paid Time Off options • Free Mental Health/Wellbeing Program • Health. Dental, and Vision Insurance for full time employees • HSA + FSA for full time employees • Retirement Plan with employer match • Company Paid Disability & Life Insurance for full time employees Hours: Full-time 40 hours/week, Monday – Friday (Non-Exempt) Location: Homesura -Minnetonka/Hybrid Compensation: $30.00 -$37.00 Requirements • Minimum of two (2) years of phone-based customer service experience required. • Minimum of six (6) months of experience working with Minnesota CFSS services required. • Previous supervisory, leadership, coaching, or people management experience preferred. • Demonstrated ability to lead teams, drive accountability, and support employee development. • Strong understanding of customer service principles and person-centered service delivery. • Ability to think strategically, solve problems, and make sound decisions in a fast-paced environment. • Intermediate proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams. • Ability to learn and effectively utilize company-specific software, databases, and systems. • Strong organizational, prioritization, and time management skills. • Excellent written, verbal, and interpersonal communication skills. • Ability to maintain confidentiality and exercise sound judgment. • Ability to adapt to changing priorities and business needs. • Must successfully complete all required background screenings and pre-employment requirements. Competency’s Needed: • Action Oriented: Works hard, is action oriented and full of energy for challenges; not fearful of acting with a minimum of planning to seize opportunities. • Building Effective Teams: Shares, wins and successes; creates strong morale; fosters open dialogue; lets people be responsible for their work; define success in terms of whole team. • Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers; act. with customers in mind • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably as well as decide and act without having total picture; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. • Developing Direct Reports: Provides challenging and stretching assignments; holds frequent development discussions; is aware of each person’s career goals and executes on development plans. • Drive for Results: can be counted on to exceed goals successfully; is bottom-line oriented, steadfastly pushes self and others for results. • Integrity and Trust: is widely trusted, seen as direct, truthful and can present the truth in an appropriate and helpful manner, keeps confidences, admits mistakes, does not misrepresent self for personal gain. • Motivating Others: creates a climate in which people want to do their best; can motivate many kinds of people or team members, empowers others, invites input from others, shares ownership and visibility, makes each person feel their work is important. • Time management: uses time effectively and efficiently.