Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Service Operations Assistant Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering an outstanding customer experience. This position assists with supervising customer service associates, ensuring efficient front-end execution, maintaining operational compliance, and supporting daily store activities. The Service Operations Assistant helps create a welcoming environment for customers while promoting productivity, accountability, and operational excellence. Key Responsibilities Front-End Operations • Assist in overseeing daily front-end activities, including cashiering, customer service, and checkout performance. • Support efficient operation of registers, self-checkout areas, service counters, and related customer service functions. • Monitor customer flow and staffing levels to ensure prompt service and minimize wait times. • Assist with opening, closing, and cash-handling procedures. • Help ensure compliance with company operational standards and policies. Customer Service • Deliver exceptional customer service and promote a customer-first culture. • Respond to customer questions, concerns, and complaints in a professional and timely manner. • Support associates in resolving customer service issues and escalations. • Foster a positive shopping experience that encourages customer loyalty and satisfaction. Leadership & Team Development • Assist with supervising, training, and coaching front-end associates. • Communicate department goals, expectations, and performance standards. • Support onboarding and development of new employees. • Promote teamwork, accountability, and a positive workplace culture. • Provide direction and support during daily operations. Cash Accountability & Compliance • Assist with cash office functions, register accountability, and balancing procedures. • Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment. • Support compliance with company policies, audit requirements, and loss-prevention procedures. • Monitor operational practices to help reduce errors and shrink. Operational Support • Coordinate front-end activities to maximize efficiency and customer satisfaction. • Assist with labor planning and daily workload distribution. • Support store management in implementing company programs, promotions, and operational initiatives. • Help maintain accurate records, reports, and required documentation. Safety & Store Standards • Promote a safe and clean work environment. • Ensure front-end areas, customer service counters, and checkout lanes meet company presentation standards. • Follow and enforce company safety procedures and policies. • Report operational and safety concerns promptly. Qualifications • High school diploma or equivalent preferred. • Previous retail grocery or customer service experience preferred. • Prior supervisory, leadership, or team lead experience preferred. • Strong communication, problem-solving, and customer service skills. • Ability to manage multiple priorities in a fast-paced environment. • Basic knowledge of cash handling, retail operations, and customer service practices. Physical Requirements • Ability to stand and walk for extended periods. • Ability to lift, carry, and move items weighing up to 25 pounds. • Ability to perform repetitive motions such as reaching, bending, and scanning. • Ability to work throughout various areas of the store as business needs require. Schedule Requirements • Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require. Success Factors • Strong customer service and leadership abilities. • Effective communication and conflict-resolution skills. • Attention to detail and operational accuracy. • Ability to support a high-performing front-end team. • Commitment to customer satisfaction, operational excellence, and company standards. We also provide a variety of benefits including: • Competitive wages paid weekly · Access to up to 50% of your earned wages before payday, via our partnership with Stream • Associate discounts • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits • Leaders invested in your training, career growth and development • An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values