Essential Functions: • Supervise all store personnel as applicable during assigned shift to ensure operational standards are met • Open and/or close the store as key holder/team leader on duty • Develop, train, coach and support team members for career growth within the organization • Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures • Adhere to the task outline for the job you are supervising and performing • Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective • Assist and resolve any complaints and communicate complaints and issues to management team • Maintain proficiency for tasks required in all workstations • Monitor and maintain overall store appearance and housekeeping to agency standards • Perform and assist in all functions completed by store personnel • Support in maintaining all company records and reports accurately and in a timely fashion • Attend all meetings and training as required by the agency • Transfer to any Goodwill of North Georgia store within the territory as needed or required • Perform other duties as assigned by management Job Requirements and Qualifications: • High School Diploma or GED required • Two to three (2-3) years of experience in retail • Associates Degree or completion of related retail management course work preferred • Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus • Must be certified and licensed to operate a forklift • Maintain dependable transportation and electronic communication device • Must be proficient in Microsoft Office • Must start employment in acceptable safety work shoes • Must be able to adapt to growth and a changing environment within the Agency Working Environment Requirements: • Must be able to work in all types of conditions including heat, cold and dust • Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation • Must be available to work Monday through Sunday during operating hours as needed for business operations