DIRECTOR OF OPERATIONS Director of Operations Responsibilities include, but are not limited to: • Maintain proper staffing levels to maximize sales; • Maintain 90+ third party ”shop” scores; • Manage Office Systems including: cash handling, office management; • Maximize sales on event day and game day operations including pre/post event activities; • Achieve or exceed P&L objectives per pre-determined projections and company expectations; • Manage facility R&M including PM, warrantee work, daily cleaning, repairs and associated budgets; • Maintain the POS and audit operations. Human Resources  • Ensure correct on-boarding of all employees according to company standards. • Monitor all payroll functions from the timekeeping system to any adjustments to ensure all guidelines outlined in the Employee Handbook are met. • Ensure compliance on all “Wage and Hour” standards according to city, state, federal and company guidelines. • Practice company's “Open Door” policies. • Monitor workplace to make sure all employees are being treated respectfully. • Develop employees for advancement. • Identify employees for promotion and discover unique employee abilities.  • Provide a professional and safe work environment for all employees. • Enforce all training standards (initial, on-going and specialty) including testing, updating training materials and the certified trainers program. Financial and Business Management  • Perform weekly inventories per company standards. • Assemble and turn in PACE per pre-determined company standards. • Perform financial reporting and analysis as directed by superiors. • Maintain COGs according to company standards. • Understand and execute all company cash handling procedures including: safe maintenance, deposits, change orders and all banking functions. • Audit financial operations randomly.  • Maintain POS system for accuracy and efficiency, ring all sales according to plan. Marketing and Promotions  • Develop and execute weekly and monthly promotions to build the brand and generate revenue. • Request and utilize collateral to support promotional and marketing efforts. • Effectively develop and manage the 120 promotional calendar to clearly plan promotional efforts. • Oversee the scheduling and effectiveness of al promotional hours and outings. • Work with district marketing plan to maximize venue's profitability. Salesbuilding  • Manage all salesbuilding personnel to accomplish pre-designated goals. • Constantly monitor and adjust salesbuilding offer as needed. • Approve and monitor all salesbuilding collateral and outreach efforts. • Oversee all Salesbuilder “sales report” reporting. • Manage salesbuilding systems: check ins, data collection, etc. Culinary  • Oversee pre-designated BOH systems according to established standards. • Maintain and monitor all menus. • Oversee all product chain of custody for all products. • Maintain all food and supply storage areas. • Maintain great relationships with all vendors. • Oversee BOH staffing and BOH crew development. • Establish and maintain BOH standards including: ticket times standards, expediting operations, etc.  Private Parties and Catering  • Effectively communicate and execute all private parties according to plan including: food service and quality standards, greet procedures, POS and pay out procedures, set up and décor standards, party rental, supply storage. • Accomplish the goal of rebooking all repeatable parties. • Utilize BEOs and reservation system to effectively utilize resources and maximize revenue. • Provide information to sales team and Director of Sales in a timely manner in order to help book parties. • Provide feedback to team to update menus, provide better operations and to keep sales team up to date. • Manage weekly BEO meeting. Director of Operations Qualifications • 5-7+ years’ experience in management of and dealing with large restaurant operations required, multi-unit management a plus.  4 year college degree or equivalent and/or course work in restaurant management preferred.  Must be at least age 21 and speak fluent English.  • Proven ability to lead a team and portray good people management • Proven ability to communicate effectively and efficiently, both verbally and in writing, as well as listen to fellow employees, guests and third parties. • Must be flexible and adaptable to change. • Possess exceptional time management and organizational skills. • Must be internally motivated and detail oriented and have a passion for teaching others. • Must be able to work a flexible schedule including days, nights, weekends and holidays. The Director of Operations position requires the ability to perform the following: • Moving about the facilities safely and efficiently. • Carrying or lifting items weighing up to 75 pounds. • Handling food, objects, products, and utensils. • Pushing, pulling, bending, stooping, kneeling.