YOUR ROLE • Application Management: Ensure stable and reliable operation of a customer-facing B2C application according to agreed SLAs. • Incident & Problem Management: Identify, analyze, and resolve production incidents and technical issues. • Perform root cause analysis and implement long-term fixes. • Support & Enhancements: Work on application support tickets as well as enhancement requests based on business needs. Participate in on-call support on a need basis. • Release & Update Coordination: Plan and support software releases, updates and system upgrades in collaboration with DevOps and development teams. • Change Management: Implement and coordinate application changes while minimizing operational impact. • Stakeholder Collaboration: Closely collaborate with German project stakeholders, architects and product owners. • Act as technical interface between operations and development. • Experience supporting applications on following tech stack: • Microsoft Azure • Azure DevOps • Kubernetes (Basic) • Postgres DBs • Application Management (Jira etc.) • Java YOUR PROFILE • Solid understanding of ITIL service management processes • Willing to work as a 24/7 support, working in well-coordinated shifts within a supportive team, with schedules designed to keep your work–life balance • Strong analytical and problem-solving capabilities • Excellent communication and stakeholder management skills • Fluent in written and spoken English • Ability to work independently and take ownership • Strong learning mindset and ability to adapt quickly to new technologies