The Field Service Engineer II is a highly skilled technical professional who operates with significant independence and judgment in delivering advanced field service support. This role serves a member of the international service team as a liaison between customers and the company. The role provides expert-level installation, diagnostics, training, and problem resolution for complex electromechanical systems. Success in this role requires applying professional discretion, analytical reasoning, and technical expertise to resolve non-routine issues in dynamic customer environments. What you’ll be doing: • Independently plan, prioritize, and execute complex equipment installations, commissioning, and preventive maintenance at customer sites. • Utilize engineering skill and methods to apply advanced diagnostic and troubleshooting in order to resolve electromechanical, electronic, and software-related issues, both onsite and remotely for customers • Serve as the technical authority during customer engagements, exercising professional judgment to recommend solutions, process improvements, and corrective actions. • Design and validate cutting geometries, process parameters, and test methodologies to evaluate machine capability and customer applications. • Interpret customer measurement systems and assess alignment with machine performance specifications, recommending adjustments as needed. • Deliver comprehensive technical training to customers on machine operation, software functionality, and ancillary equipment. • Develop technical documentation, service instructions, and troubleshooting guides to support customers and internal service teams. • Collaborate cross-functionally with engineering, manufacturing, and service leadership to resolve complex technical and manufacturing challenges. • Provide detailed service reports, recommendations, and findings to internal stakeholders and customers. • Support quotation development and service planning by providing technical input related to parts, labor, and service scope. • Mentor and provide technical guidance to other Service Engineers as needed. • Travel extensively to customer locations and adapt work schedules as required to meet business and customer needs. • Perform other professional duties as assigned, consistent with the scope and level of this role. Professional Knowledge, Skills, and Abilities: • Advanced proficiency in troubleshooting complex electromechanical, electronic, and software-driven systems. • Strong analytical, diagnostic, and problem-solving capabilities, including the ability to resolve non-standard issues. • Demonstrated ability to work independently, manage competing priorities, and make sound technical decisions with minimal supervision. • Working knowledge of precision motion systems, power electronics, networking, and industrial automation. • Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation. • Effective written and verbal communication skills to support customer-facing interactions and cross-functional collaboration. • Strong organizational skills and the ability to manage multiple service engagements within compressed timelines. • Proficiency with Microsoft Office tools; experience with CRM systems (e.g., Salesforce) preferred. This is what you’ll need to be successful in this role: • Bachelor’s degree (BS) in Engineering or a related technical discipline preferred; equivalent experience considered. • Minimum of three (3) years of relevant field service, advanced technical support, or machinery service experience. • Valid Driver’s License and Passport required.