The Sales & Service Coordinator will be responsible for end-to-end sales administration, service coordination, commercial operations, and import/export logistics support. The role acts as a key interface between customers, the India sales/service team, the UK factory team, freight forwarders, banks, and finance teams. Key Responsibilities: • Process customer purchase orders and coordinate order booking in ERP/CRM systems. • Prepare quotations, commercial offers, tender submissions, and sales documentation. • Coordinate with service engineers and customers for installation, maintenance, calibration, and support activities. • Generate invoices and submit through customer portals and designated channels. • Track invoice approvals and follow up on collections and outstanding receivables. • Maintain customer records, AMC contracts, work orders, and CRM documentation. • Coordinate spare parts logistics and service execution activities. • Provide regular updates on order, delivery, shipment, and service status. • Track and circulate weekly order intake, sales forecast, and backlog reports. • Coordinate with the UK factory team for order execution, shipment planning, and delivery schedules. • Manage import/export documentation, customs paperwork, shipping documents, and logistics coordination. • Liaise with freight forwarders, customs brokers, and logistics partners. • Coordinate LC documentation, amendments, and execution with customers and banks. • Manage Bank Guarantees (BGs), renewals, extensions, and tracking. • Support commercial compliance, contract administration, and customer documentation requirements. • Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs Qualifications & Experience: • Graduate in Commerce, Business Administration, Management, Logistics, Supply Chain, or related field. • 5-8 years of experience in sales coordination, service coordination, commercial operations, customer support, or import/export operations. • Experience working with international factories/suppliers is preferred. Preferred Skills: • Strong communication and customer relationship skills. • Proficiency in Microsoft Office, especially Excel, and ERP/CRM systems. • Knowledge of Incoterms, international shipping, import/export procedures, and customs documentation. • Strong understanding of commercial terms, sales contracts, purchase orders, invoicing, Letters of Credit (LCs), and Bank Guarantees (BGs). • Experience with invoice submission through customer portals. • Knowledge of payment follow-ups and accounts receivable management. • Excellent organizational and multitasking capabilities. Key Performance Indicators: • Order booking accuracy and turnaround time. • On-time shipment coordination and delivery performance. • Backlog management and forecast accuracy. • Invoice submission and collection efficiency. • Effective LC/BG management and documentation compliance. • Customer satisfaction and responsiveness.