Broward Health Medical Center - Department: International Programs Shift: Shift 1 (Day shift - Approx. 2 weekday + 1-2 weekend shifts per week) FTE: 0.010000 (Pool/Per-Diem) Req #34067 Summary: Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints. Investigates and documents patient complaints. Serves as a liaison between administration and patients in order to improve patient satisfaction with hospital services. Education: Essential: * Associate's degree Experience: Essential: * One Year of related experience Credentials: Visit us online at www.BrowardHealth.org or contact Talent Acquisition Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race color national origin gender gender identity or gender expression pregnancy sexual orientation religion age disability military status genetic information or any other characteristic protected under applicable federal or state law.