Position Title: Customer Account Coordinator Pay Rate: $48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Non-Exempt Full-Time Physical Location: 50 Harbor Pt Rd Utica, NY The Job You Will Perform: • Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity. • Enter customer orders and generate all associated production orders in addition to purchase all required materials for orders. • Generate needed shipping documentation. • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. • Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries. • Prepare customer order and sales activity reports. The Skills You Will Bring: • High school diploma or GED • Preferred experience working in a manufacturing environment • Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED • Five years of customer relations experience preferred • Strong verbal and written communication skills REQUIRED • Organizational skills and ability to multi-task REQUIRED • Ability to be a self-starter and work well within a team environment • Action Oriented • Being Resilient • Customer Focus • Instills Trust