Customer Service Maintains a strong focus to optimize resources and improve quality. Positions organization to deliver solutions that exceed customer expectations. Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment. Engages with internal and external stakeholders, building relationships with vendors and providing oversight, to manage issues as they arise. Collaborates with the IAM Standard team and Engineering team to execute and refine pilot processes, tools, or feature enhancements. Ensures team is following all processes and procedures to do this in a timely manner. Manages schedule of data bearing devices (DBD) destruction or shredding in partnership with security and senior leadership. Assists with security investigations, supporting data bearing devices (DBD) reconciliations with review of current documentation and extensive back tracking of ticket details. Coordinates with and oversees any third-party vendors who perform data bearing devices (DBD) destruction as necessary. Ensures team decommissions servers, maintaining compliance and meeting Service Level Agreements (SLAs), overseeing documentation of actions taken against a decommissioning workflow. Manage, route, and fulfill transportation requests for Information Technology, Critical Environment, and Logistics, and other supported teams. Audits vehicles and fleet resources, ensuring vehicles are present in the correct location with assigned resources (e.g., gas card, gas card PIN). Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation. Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Supports creating more efficient receiving routes, moving manual communication and information sharing to automated processes, where possible. Ensures teams maintain and perform steps required to keep the inventory balance accurate. Facilitates and pilots environmental sustainability and zero waste initiatives. Assists senior leadership with escalated procurement issues. Performs quality control for purchase order and escalations with vendors. Audits on-site supplies and deployment consumables. Manages and coordinates any escalated task risks and reported issues, establishing safety standard operating procedures for new equipment (e.g., server rack tugs, electric pallet jacks, forklifts). Working 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays. Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs and non-RMA as needed. Performs manual ordering processes of Original Equipment Manufacturer (OEM) parts. High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field. These requirements include, but are not limited to the following specialized security screenings: Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. 4+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation. OR equivalent experience.