Company Description Raffles Jaipur Job Description Key Areas: 1. Knowledge 2. Service 3. Operations 4. Leadership 5. Human Resource Responsibilities 6. Financial Responsibilities 7. Occupational Health and Safety (OH&S) Responsibilities 8. Values Special Note: The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job SECTION TWO: KEY AREAS Position Director of Housekeeping RESPONSIBILITIES ACTIVITIES 1. Knowledge 2. Service 3. Operations 4. Leadership 5. Human Resource Responsibilities 6. Financial Responsibilities 7. Occupational Health and Safety (OH&S) Responsibilities 8.Values • Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated • Ensure that all auditing and reporting standards are communicated to and complied with by personnel · Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner · Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented · Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors. · Work with the hotel's Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning. · Coordinate the department's activities with other departments to facilitate and increase communication and guest satisfaction levels · Conduct monthly staff meetings and daily briefings with operational managers · Manage all external contractors related to their department by ensuring they comply with all hotel policies · To ensure that staff cadres are produced in accordance with business requirements · Supervise laundry and uniform, floral and decoration service operations · Perform related tasks and assigned special projects, including task management • Lead and guide Housekeeping team to provide best service to all team members • Participate in coaching and counseling • Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes • Work with all departments on the development and utilization of incentive and other types of motivational programs • Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet. • Plan for future staffing needs, conducting recruitment in line with company guidelines • Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs • Conduct probation and annual appraisals in line with company guidelines • Coach, counsel and discipline staff to enhance performance • Establish a productive work schedule in line with local labor law • Prepare all departmental budgets and manage all operational costs within budgets • Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable • Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection. • Ensure all OH&S legislation, policies and procedures are adhered to • Be familiar with property safety, first aid and fire and emergency procedures • Log security incidents and accidents in accordance with hotel requirements • Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements. • Authenticity • Humility • Excellence • Generosity • Graciousness • Stewardship SECTION THREE: JOB SPECIFICATIONS Position Director of Housekeeping CHARACTERISTICS REQUIRED ESSENTIAL DESIRABLE PHYSICAL • Neat appearance • Articulate • Good Posture LANGUAGES • Oral and written fluency in English • Local language Other languages QUALIFICATIONS / TRAINING • Degree in Hotel Management • Good Housekeeping knowledge WORK EXPERIENCE • At least 2 years’ experience in a similar position • 10 or more years’ experience DISPOSITION Leadership; Relationships; Character; Potential • Good organizational skills • Good level of engagement with guests • Good knowledge of Housekeeping Operations OTHERS • Must be able to lead and manage a team and have previous experience of doing so • Knowledge of Opera Property Management System would be desirable • Must be proficient in Microsoft Office