To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence. • Take first mortgage loan applications via face-to-face interview, mail, and telephone • Interview and counsel members regarding mortgage loan products, financing options, and the mortgage loan process • Review mortgage applications for completeness and accuracy and identify additional information or supporting documentation needed • Assist members in understanding loan requirements, conditions, and documentation needed to support their mortgage application • Request and obtain required documentation and forward documentation to the Mortgage Processor • Maintain contact with members throughout the mortgage loan process and provide updates regarding application and processing status • Coordinate with Mortgage Processors and other appropriate parties to support timely processing of mortgage applications • Respond to routine inquiries regarding mortgage applications, documentation requirements, processing status, and next steps • Identify routine application or processing issues and seek guidance or escalate more complex issues as appropriate • Monitor assigned mortgage applications to support timely completion of required activities and documentation • Follow established procedures to help ensure mortgage loan activities comply with applicable federal laws and Navy Federal, NCUA, and secondary market requirements • Build and maintain effective relationships with members, Realtors, builders, and other referral sources • Participate in approved marketing and promotional activities, including financial presentations and local Realtor or community events • Perform other duties as assigned • Ability to work effectively and efficiently with automated systems • Familiarity with accounting, credit, and/or lending principles and techniques • Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution • Exposure to lending application and approval process • Familiarity with mortgage lending concepts and principles • Familiarity with banking/financial industry standards and practices • Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks • Effective database and presentation software skills • Effective skill performing mathematical calculations and working accurately with numbers • Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty • Effective skill in comprehending, analyzing, applying and communicating complex written legal documents • Effective skill speaking and/or presenting in front of groups in a professional setting • Effective word processing and spreadsheet software skills Desired Qualifications • Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems • Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations • Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs Additional Information Hours: • Monday - Friday, 8:00AM - 4:30PM Location: • 5510 Heritage Oaks Drive, Pensacola, FL 32526