Responsibilities: • Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor. • Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed. • Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy. • Maintains confidentiality in talking with patients, upholding policies and setting an example. • PTO Approval for Providers/Staff • Handles Customer complaints as appropriate • Review daily, monthly, quarterly insurance/billing reports. • Leads teams with: • Service Excellence • Operational Budget Goals • Daily Huddles • Handles Human Resources tasks: • HR issues with staff/Manager appropriately • Hires staff with Manager • Oversees training of New Employees • Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing as needed. • Creates Call Schedule with locum company and processes payment. • Creates Call Schedule for providers as needed. • Reviews, optimizes, and monitors all processes in the office. • Reports any defects/anomalies to Manager immediately. • Monitors CLIA, Shred, Hazardous waste usage, equipment, license • Performs other duties as assigned. Qualifications: • Basic knowledge of computer input required. • Must be able to perform basic clerical functions. • Comprehends medical terminology. • Good spelling and number skills required. • Clear, concise voice required. Requirements: Degrees: High School/Ged