The Senior Manager – Conduct Risk & Consumer Protection Management champions MashreqBank's commitment to ethical conduct and consumer protection. You will provide strategic leadership to develop, implement, and monitor a robust conduct risk framework, ensuring adherence to regulatory standards, Mashreq's values, and internal requirements while advocating for the best interests of consumers. • Design, implement, and maintain a comprehensive conduct risk management framework across all business lines. • Monitor and report on conduct risk metrics, ensuring timely remediation of issues. • Ensure compliance with UAE Central Bank, SAMA, and other relevant regulations and industry best practices. • Identify, assess, and mitigate conflicts of interest that could affect consumer outcomes. • Lead consumer protection initiatives, championing customer well‑being in product design and delivery. • Promote a culture of transparency, ethical behavior, and accountability through training and communication programs. • Collaborate with Legal, Compliance, Risk, and Business units to embed consumer‑centric controls. • Prepare and present regular updates to senior leadership and the Board on conduct risk and consumer protection matters. • Minimum 10 years of experience in conduct risk, consumer protection, or related risk management roles within banking or financial services. • Proven track record of leading regulatory compliance programs and implementing ethical frameworks. • In‑depth knowledge of UAE banking regulations, Central Bank guidelines, and international best practices. • Strong analytical skills with ability to interpret data, identify trends, and drive actionable insights. • Excellent communication and influencing skills, capable of engaging senior executives and regulators. • Demonstrated ability to manage cross‑functional teams and drive cultural change. • Relevant professional qualifications (e.g., FRM, CAMS, CFA, or equivalent) preferred. • Bachelor’s degree in Finance, Law, Business Administration, or related field; Master’s degree is a plus.