The Lead Door Attendant serves as a frontline operational leader responsible for providing daily direction and oversight for Door Attendant and Patient Shuttle operations. This position independently assesses operational needs, establishes priorities, directs staff and resources, and makes timely decisions to maintain safe, efficient, and patient-centered service. The Lead is expected to take ownership of day-to-day operations, respond confidently to changing conditions, resolve operational and service concerns, and ensure established expectations and standards are consistently followed. Responsibilities also include supporting staff training and development, providing coaching and real-time guidance, coordinating patient and traffic flow, and addressing issues requiring immediate action. Serving as a subject matter expert and trusted operational resource, the Lead works closely with management and key partners while exercising sound judgment and independent decision-making within the scope of the role. The Lead promotes accountability, service excellence, teamwork, and continuous improvement across the operation. During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. A high school diploma or GED is required. Valid driver's license and clean driving record is required. A minimum of two years’ experience in healthcare, transportation, logistics, or another fast-paced operational environment is required. Valid Class B Commercial Driver's License (CDL) with Passenger Endorsement (or higher) required upon hire or within 90 days of hire. Must maintain CDL eligibility and comply with all organizational and regulatory requirements for operating Patient Shuttle vehicles. Preferred Qualifications: • Associate's degree or higher. • Previous Door Attendant experience. • Previous leadership, training, coaching, mentoring, or operational coordination experience. This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.