• Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. • Works towards maximizing cash inflows & reducing bad debts. • Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis • Timely updates of process changes in SOP’s • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns • Ensure fair methods are used to collect outstanding balance on the account Internal Candidates Collecting the outstanding receivables. Resolving customer queries, need basis. Handling Inbound and outbound calls maintaining process quality parameters Graduation.