Job Summary: In addition to the responsibilities listed below, this position is also responsible for overseeing workplace behavioral risk management initiatives and providing expert guidance on critical individual employee well-being concerns; serving as a principal advisor to Human Resource (HR) leadership, executives, and union representatives on highly complex and sensitive employee behavioral health and psychological safety cases; consulting on large-scale workforce transitions, mergers, and organizational change efforts; providing expert consultation on HR policies related to employee well-being, workplace behavioral risks, and behavioral health compliance requirements; leading enterprise-wide crisis response strategies and workforce well-being initiatives, including leading adverse outcome response efforts; advising senior leadership on systemic workplace behavioral health trends; collaborating with cross-functional teams to design and implement strategic behavioral health initiatives; and providing expert-level training and mentorship to less experienced EAP consultants. Essential Responsibilities: • Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. • Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. • Upholds effective client care by: serving as a trusted member, patient, and/or staff/family advocate and anticipating care issues by implementing customer feedback, and/or leading the investigation and resolution of patient care complaints to increase satisfaction; helping to develop and ensuring consistency in implementation of member, patient, and/or staff/family care, quality, and service standards; and leveraging advanced knowledge to coordinate the referral of members, patients, and/or staff/family to the appropriate services and independently sharing information with providers. • Enables compliant services by: driving compliance with organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures, helping team members do the same; and driving timely written and electronic documentation, records, and reports (e.g., charting) across team according to department, federal, and state regulations. • Provides evaluations and/or diagnoses by: facilitating and collaborating with interdisciplinary teams when conducting patient psychological assessments and mental health evaluations to determine problem/diagnosis and the appropriate level of care as well as implement treatment plans and discharges in ambiguous situations; analyzing and reviewing complex patient data, participating and playing a key role in multidisciplinary discussions, developing evidence-based treatment plans, and identifying and recommending approaches for identified problems/diagnoses; and utilizing advanced, in-depth knowledge of research to identify and recommend appropriate resources according to patient clinical needs for discharge. • Leads program development and management by: leading the evaluation of the quality and effectiveness of therapy programs and sharing ideas for new program development (e.g., in-/out-patient psychotherapy, chemical dependency) to improve impact of services; and leading others to apply industry best practices and new treatment options to maintain systems and processes for outcome management and implement improvements to clinical treatment programs, designs, or protocols. • Provides high quality treatment and services by: leveraging advanced, in-depth knowledge to lead the facilitation of individual and/or group-level psychological/behavioral interventions, requesting direction from leaders when needed; communicating and providing guidance to patients in an empathetic and supportive way to share results, discuss treatment plans, provide resources, and ensure all questions are answered; and leading the assessment and treatment of urgent, high-risk clinical situations (e.g., crisis events, suicidal behaviors) using effective interventions and levels of care, providing administrative-level assistance to clinicians directly dealing with patients.