Job Function – Interacts with customers to provide a variety of general information in response to inquiries about products and services. Job Responsibilities – On-boards new Treasury Management Customers and provides support during the onboarding process. Reviews Treasury Management Agreements and documentation for accuracy. Monitors email folder and follows up with customers as needed. Processes daily requests for documentation, agreement verifications and request for exceptions and modifications as necessary. Provides Automated Clearing House (ACH) support and business online banking origination support. Performs account corrections with the Federal Reserve and manages and reports abandoned funds in accordance with state requirements. Assists business online banking customers with password resets, reporting modules, and general online banking questions. Performs daily balancing of ACH General Ledgers, Remote Deposit Capture (RDC) and Mobile Deposits. Processes and monitors ACH transactions. Provides support for ACH and Check Positive Pay customers. Assists customers with setup of domestic international wires. Processes Lockbox deposits and reporting as necessary. Ensures that own work follows all applicable laws, regulations, policies and guidelines. Performs all other duties as assigned. Education and Related Experience – • 5+ years of experience in bank operations required, preferably in customers service roles • High School diploma or equivalent required. • Associate's degree Preferred. Skills and Abilities – • Strong knowledge of Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act • Strong knowledge of related financial institution products and services • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. • Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. • Strong reasoning and decisions making skills • Superior attention to detail • Excellent interpersonal skills & positive attitude • Superior customer service skills • Strong verbal and written communication skills • Good organizational skills • Excellent multi-tasking skills Working Conditions and/or Physical Requirements – • Ability to work under stress and meet deadlines. • Ability to operate a keyboard is required to perform the essential job functions. • Ability to read and interpret a document. • Ability to travel if required to perform the essential job functions. • Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement. Equal Opportunity Employer/Veterans/Disabled