The Department of Housing and Residence Life (HRL) at Tulane University provides housing, programming, and related services for approximately 5000 students. The Administrative Assistant plays a critical role in the daily operation of the Housing and Residence Life office by supervising and developing the student Office Assistant team, overseeing front office operations, providing customer service to students, families, and other constituents, and supporting the administrative and operational needs of the department. • Strong customer service skills with the ability to maintain a positive attitude • Ability to work in a team environment • Strong oral and written communication skills • Strong organizational skills • Ability to maintain confidentiality in all work performed • Proficient computer experience and working knowledge of core Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.Ability to work independently and prioritize tasks to meet established deadlines • Ability to arrive on time and work some evenings and weekends Required Education and Experience: • High School diploma or equivalent. • Two years of administrative, customer service, office management, supervisory, or related experience. Preferred Qualifications: • Bachelor’s degree Experience in office management, administration, customer service, and/or supervision of student or part-time employees.