Purpose of Position: Perform routine administrative duties requiring some knowledge about the work unit's procedures. Serve as a centralized scheduling and patient navigation resource by coordinating appointments, processing documents, answering and directing phone calls, supporting continuity of care across Nome and regional village clinics. Uphold the organization’s vision, mission, and corporate values. Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules. Essential Functions: • Perform routine administrative work in the incumbents assigned department. • Conduct centralized scheduling and patient navigation resource by coordinating appointments. • Maintain accurate records and confidential information in accordance with organizational policies and procedures. • Direct callers to the proper person or department, operate a multiple-call telephone switchboard console, facsimile machines and other office equipment • Coordinate multiple appointments across different services • In conjunction with patient travel, support the patient with their travel needs • Maintain a high-volume of income calls. • Using exemplary customer service, greet visitors to department and arrange for or meet the needs for which they are visiting the department • Perform other duties as assigned Personal Traits: All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others. Required Knowledge: All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software. Job Specific knowledge is listed below: • None required Required Skills and Abilities: All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered on a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality. Job specific skills and abilities are listed below: • Above average customer service skills • Ability to manage multiple priorities Minimum Requirements Education Degree Program High school diploma or equivalent Experience General (Non-supervisory) Supervisory Amount: 0 year(s) 0 (years) Type: Must have both general and supervisory experience if indicated. Credentials Licensure, Certification, Etc. N/A Physical Requirements: ∙Use hands and arms to operate office or clinical equipment ∙Sit more than half the workday ∙Stand and/or walk less than half the workday ∙Bend, stretch, twist, crouch and/or reach ∙View electronic monitors for prolonged periods of time ∙Use hands and arm for repetitive motion tasks ∙Lift or carry unaided between 25 and 50 pounds ∙Push or pull using up to moderate force Working Conditions: ∙Work is conducted in a standard office environment but incumbent may often enter a typical clinical environment during the course of their work which could expose the incumbent to latex, biohazard or other harmful substances ∙No Travel is required