What to expect. Primary responsibilities include: • Receive clinic clients; collect client co-payments; receive and route telephone calls • Schedule client follow-up appointments • Maintain client medical records in good order; file client information; process client and other administrative paperwork • Assist with maintenance of OMHC electronic health records • Maintain clinic facilities for optimal and secure functioning • Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications • Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks Specific responsibilities include: • Monitor and route OMHC and/or substance use program voicemail messages • Schedule appointments for clients and staff • Manage the administrative information flow in the EHR • Check client eligibility status to verify insurance coverage • Check and verify current ITPs • Apply for concurrent insurance authorizations • Log and distribute incoming and outgoing faxes • Request, log, and secure client co-payments • Receive, respond and/or route incoming phone calls • Print provider schedules and billing sheets • Make appointment reminder calls • Inventory, order, and maintain office supplies • Respond to all requests from providers, clients and other staff in a professional manner • Communicate critical information to staff in a timely manner • File all notes and papers in client charts • Collaborate with clinic directors on discharges and send 30 day letters to clients. • Close charts in multiple electronic data systems • Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior authorization • May conduct registration and obtain all documents required to register as a client of the OMHC and addiction services. • Receive, log, and secure all delivered medications and handle client specimens as needed. • All other duties as assigned to ensure successful operation of OMHC and/or addictions services What you'll get from us. At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: • A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation • Comprehensive medical, dental and vision benefits for benefit eligible positions • 403b retirement match • Generous paid-time-off for benefit eligible positions • Complimentary Employee Assistance Program (EAP) • Generous mileage reimbursement program This position has a pay range of $20.60 - $22.27/hr. What we need from you. • High school diploma is required. An Associates Degree in business administration or related field is preferred. • Prior experience in a health care setting is preferred, but not required. • Commitment to excellent customer service for clients and staff • 1-2 years of progressively more responsible administrative experience • Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential. • Demonstrated attention to detail and ability to work quickly and efficiently • Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus. WHY SHEPPARD PRATT? At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives! #LI-SM1