Description Purpose Provide reliable, accurate, and customer-focused administrative support that enables branch operations to run efficiently, supports revenue collection, and ensures a positive customer and employee experience at the branch level. Key Contributions • Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries. • Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness. • Process payments, apply credits and adjustments, and support collections efforts for past-due accounts. • Maintain accurate documentation, records, and system updates across branch administrative workflows. • Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently. • Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance. • Adhere to company policies, data integrity standards, and customer service expectations. Success Metrics • Respond to =95% of customer calls, inquiries, and administrative requests within the same day or 24-hour. • Maintain =98% accuracy across customer accounts, service agreements, CRM entries, and billing transactions. • Post and reconcile 100% of daily payments and adjustments with zero unresolved discrepancies. • Reduce outstanding 30/60-day past-due balances by meeting monthly collection targets set by branch leadership. Growth Impact • Improves branch efficiency by ensuring administrative workflows are completed accurately and on time. • Protects revenue through timely billing, payment processing, and collections follow-up. • Enhances customer retention by delivering consistent, professional, and responsive service experiences. • Enables branch scalability by supporting standardized processes and reliable operational support. Capabilities & Strengths • Communication & Customer Focus: Clear, professional interaction with customers, technicians, and leadership. • Attention to Detail: High accuracy in documentation, billing, and system data entry. • Problem Solving & Organization: Ability to manage competing priorities, resolve issues, and maintain workflow discipline. Requirements Required Qualifications • High school diploma or equivalent. • 1+ years of administrative or customer service experience. • Proficiency in Microsoft Word, Excel, Outlook, and CRM systems. Preferred Qualifications • Experience using PestPac or similar field-service CRM systems. • Prior experience in a branch-based, service, or call-center-supported environment. • Experience supporting billing, payments, or collections activities.