The position of Administrative Assistant is of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried on by the cooperative. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company. JOB SUMMARY: These are the basic requirements of the position and must be performed competently. • Maintain an in-depth knowledge of Valley Wide’s services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service. • Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions. • Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities. • Responsible for establishing new accounts and maintain the accuracy of customer account data and related information. • Follow up on new customer installations to ensure complete customer satisfaction. • Investigate and resolve customer questions and concerns efficiently and compassionately. Resolving all customer complaints in a friendly and tactful manner. • Assist in managing customer retention activities by ensuring customer needs are being met. • Maintain sales and inventory records. • Ensure all customer interactions are consistently and accurately maintained in the system. • Process daily delivery and service orders, respond to work order issues in a courteous manner. • Responsible for records on customer sales and field reports. • Enforce and adhere to the company credit policy. • Ability to take full responsibility from start to finish. • Responsibly for maintaining company and customer confidentiality. • Contributes to team effort by accomplishing related results as needed. • Perform other duties as assigned. ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES: • High school diploma or GED required. • Customer service experience preferred. • Previous experience in bookkeeping and/or related position preferred. • Must have a current working knowledge of computer programs. • Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public. • Must be able to make appropriate decisions and execute them according to policy. • Must maintain appropriate and expected levels of customer service throughout the store. • Must have ability to determine order of need and task priority based on level of importance. • Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills. • Must exhibit a professional and positive image.