POSITION SUMMARY Provide exceptional guest service to internal and external customers. * Essential Functions Statement(s)* • Answer high volume of inbound calls in a professional and timely manner. • Create helpdesk tickets for housekeeping, maintenance, and security departments, followed by a call to the guest to confirm that the ticket was resolved. • Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, “The Six Principles” of the front office. • Assist with all late check-ins for all Legacy Vacation Resorts. • Complete transactions in RCC as necessary. • Respond to emergency situations according to procedures in all properties. • Utilize each resort’s PBX Directories and be able to provide guests calling in from all resorts for location information on resort, amenities, activities, local area attractions, events and directions, etc. • Responsible for responding to guest inquiries and complaints and advising management on resolution. • Complete various additional tasks and assignments as needed. SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED). Experience: 3 to 4 years customer service experience in hospitality environment required. Computer Skills: Must have knowledge of Microsoft Office. Other Requirements: Must have a flexible schedule to work either 1st or 2nd shift (Monday-Sunday). Fluent in English and Spanish.