Overview Perform clerical/office support for the Financial Aid department. Provide customer services and support to students and visitors. Assist the director and administrators in the department as appropriate. Responsibilities • Provide first-line support to students and parents, answering questions related to financial aid applications, eligibility, and award processes. • Coordinate with staff in other departments to support the students if needed. • Assist in the preparation and distribution of financial aid communications, including emails, flyers, and brochures. • Assists with ensuring the accuracy of the Financial Aid website and other social media platforms. • Assist with outreach activities to various on and off campus constituencies: i.e. high schools, community centers. • Maintain accurate and confidential student financial aid records. • Assist with processing financial aid applications, such as comparing list and roster, organizing files. • Participate in outreach activities such as financial aid workshops, orientation sessions, and college events. • Utilize financial aid management systems to update and retrieve data as needed. • Help troubleshoot issues with online financial aid applications and software. • Assist other office personnel with special assignments or substitute for absent personnel when appropriate. • Other tasks assigned by the Director of Financial aid of class information for registration system and reconcile with brochure content. Qualifications Education: • High school diploma required. • Associate degree preferred. Experience: • 2 years of related experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. • Previous experience in an administrative support role; experience in a financial aid office is a plus. • Manages difficult or emotional customer situations. • High level of customer service experience. • Familiarity with financial aid regulations and procedures (e.g., FAFSA, Direct Loans) is desirable. Knowledge Abilities/Skills: • Excellent verbal and written communication skills. • Strong interpersonal skills with a focus on empathy and service. • Proficient in Microsoft Office Suite and capable of learning new software applications. • Ability to work independently and as part of a team. • Strong organizational skills and the ability to manage multiple tasks simultaneously. Preferred Qualifications & Special Considerations: Knowledge of Monmouth County and its communities. Application Documents Cover Letter, Other, Resume Pay Rate $19.97/hr