**Responsibilities: ** - Scheduling new appointments for counseling sessions, group therapy, and assessments. - Responding to inquiries for services via email, phone, and text with professionalism and empathy. - Sending out and following up on potential client intakes to ensure a smooth onboarding process. - Tracking inbound referrals and promptly following up with potential clients to provide necessary information. - Creating and updating waiting lists to manage client demand and optimize appointment scheduling. - Calculating monthly conversion rates to measure the effectiveness of our referral process and marketing efforts. - Assisting with other assigned administrative duties to support the smooth operation of the practice. **Requirements: ** - Previous experience in administrative or customer service roles is preferred but not required. - Excellent communication skills, both written and verbal, with a friendly and compassionate demeanor. - Strong organizational abilities and attention to detail to manage appointments and client information effectively. - Familiarity with scheduling tools and email management platforms. - Self-motivated and able to work independently in a virtual setting. - Sensitivity to the confidentiality of client information and adherence to ethical guidelines. Job Type: Part-time Pay: $20.00 - $25.00 per hour Benefits: • Flexible schedule Schedule: • Monday to Friday Experience: • Customer service: 1 year (Required) • Administrative experience: 1 year (Required) • Organizational skills: 1 year (Required) • Management: 1 year (Preferred) • Typing: 1 year (Required) • HIPAA: 1 year (Required) Work Location: Remote