Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services. We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living. Ready to take the next step in your career? Join us as a Brand Marketing Admin and discover what you can achieve at Seven Retail. Read on to learn more! Your Day-to-Day • Monitor and report social media conversations, mentions, and brand sentiment. • Manage customer inquiries, comments, and community interactions across social media. • Coordinate social media content distribution according to the content calendar. • Identify customer concerns, brand risks, and relevant audience insights for escalation. • Collaborate with relevant PICs to resolve issues and maintain positive brand perception. • Prepare regular social media monitoring and insight reports. What We’re Looking For • Diploma/Bachelor’s degree in Marketing, Communications, or a related field. • Familiarity with Instagram, TikTok, and social media community behavior. • Experience in social media management, community engagement, or customer service is a plus. • Strong written communication skills in Bahasa Indonesia. • Detail-oriented, responsive, and organized in handling multiple tasks. • Strong problem-solving and critical-thinking skills.