Location: Atherton, CA, 94027 (On-site) Job Type: Full-Time Availability: Typically 9am~5:30pm M-F. As a salaried exempt position, the role is based on responsibilities and results, with reasonable availability for on-call support as needed to fulfill management duties. COMPENSATION: • $130,000 - up to $400,000/year (DOE) • Discretionary year-end bonus (up to 20%) • Health insurance • Paid vacation, holidays, sick days • Paid meal breaks • Regular reviews & significant opportunities for career advancement INTRODUCTION: Join an exclusive, high-end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele. This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment. DUTIES: Team / Personnel Management: • Recruit, train, and lead a team of Personal Assistants, setting measurable performance goals to ensure exceptional service. Conduct regular reviews to enhance team efficiency and foster a culture of collaboration and excellence. Vendor & Supplier Management: • Negotiate and manage vendor contracts, establishing long-term partnerships to ensure high-quality service. Monitor performance against clear targets, optimizing costs and refining processes to meet the household’s standards. Property Management: • Oversee estate maintenance through scheduled inspections and predictive maintenance plans to prevent issues and preserve property value. Track upkeep milestones and implement improvements for operational efficiency. Administration and Communication Coordination: • Streamline communication with Principals, ensuring timely, accurate exchanges using tools like G-suite. Manage documentation, maintaining organized, secure records with regular process evaluations. Personal Matters and Errands: • Coordinate errands and transportation, automating routine tasks (e.g., scheduling deliveries) to prioritize high-value needs. Set measurable goals for efficient, reliable service delivery. Emergency and Flexible Support: • Develop contingency plans for urgent requests, such as last-minute travel or event changes, establishing response benchmarks to ensure swift, systematic handling. Confidentiality and Professional Ethics: • Enforce rigorous confidentiality protocols, conducting regular audits to protect sensitive information. Train staff on ethical standards to uphold the household’s trust. Document and Data Management: • Optimize document and data systems, automating tasks like filing and retrieval for secure, accessible records. Implement process improvements to ensure accuracy and efficiency. REQUIREMENTS: Education & Experience: • Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred. • 5+ years in management roles within luxury hotels, family offices, or private estates. Core Competencies: • Leadership & Impact: Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations. • Vendor Management: Expertise in managing complex vendor relationships with a focus on delivering value and quality. • Organizational Mastery: Superior organizational skills, able to handle multiple priorities with precision and foresight. • Communication: Strong written and verbal communication skills in English; additional languages a plus. • Technological Proficiency: Skilled with G-suite, iPhone, MacBook, and property management tools. • Problem-Solving: Demonstrated ability to think strategically and implement solutions to complex challenges. • Confidentiality: Strong commitment to privacy and ethical handling of sensitive matters. Preferred Qualifications: • Experience in high-end service environments or event management. • Familiarity with global operations or cross-cultural teams. CORE VALUES: • Principals' First: Unwavering commitment to meeting the needs of our principals. • Learn from Mistakes: Ability to learn from challenges, take accountability, and grow. • Conscientiousness: Diligence in performing tasks with precision and care. • Dedication: Deep commitment to role, team, and organization. • Accountability: Ownership of responsibilities with thorough attention to detail. • Independence: Proactive problem-solver with a drive for continuous improvement. • Resilience: Ability to thrive under pressure, welcome constructive feedback, and maintain a positive attitude. WHY JOIN US? • Elite Environment: Lead operations in a luxurious estate, serving a distinguished clientele. • Strategic Impact: Shape the success of a prestigious household through innovative leadership. • Career Growth: Access tailored training and advancement opportunities to elevate your career. • Innovative Tools: Leverage cutting-edge systems for seamless operations. • Competitive Rewards: Enjoy a top-tier salary, performance bonuses, and comprehensive benefits. • Collaborative Culture: Thrive in a supportive team that values your contributions. #zr