WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs JOB OVERVIEW: Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. REPORTS TO: Front Desk Manager. SUPERVISES: Front Desk Agents, Bell/Door staff, PBX staff, Reservations staff and Concierge staff. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and Public Areas. KEY RELATIONSHIPS: Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers. QUALIFICATIONS Essential: • High school graduate or equivalent vocational training certificate, some college. • Previous experience in cashiering. • 2 years experience as a Front Desk Supervisor, preferably a style hotel. • Fluency in English both verbal and non-verbal. • Compute basic arithmetic. • Familiarity with yield management and cost controls. • Ability to: • perform job functions with attention to detail, speed and accuracy. • prioritize and organize. • be a clear thinker, remaining calm and resolving problems using good judgment. • follow directions thoroughly. • understand guest’s service needs. • work cohesively with co-workers as part of a team. • work with minimal supervision. • maintain confidentiality of guest information and pertinent hotel data. • ascertain departmental training needs and provide such training. • direct performance of staff and follow up with corrections when needed. • Input and access information in the property management system/computers/point of sales system. Desirable: • College degree. • Fluency in a second language, preferably . • Certification in CPR. • Previous supervisory experience. • Ability to suggestively sell. • Previous guest relations training. PHYSICAL ABILITIES Essential: • 1. Exert physical effort in transporting 20 pounds • 2. Endure various physical movements throughout the work areas. • 3. Remain in stationary position throughout work shift. • 4. Satisfactorily communicate with guests, management and co-workers to their understanding.