Position Summary: As a Retail Assistant you provide administrative support to the Director of Retail. Using administrative and computer skills, clear professional customer service, provide assistance to members and guests. On-the-job training is typical in this position, but a formal education in merchandising and retail is a plus. Essential Functions: • Providing administrative support to the Director of Retail • Maintain and update spreadsheets, purchase orders and sales reports • Monitor purchase orders to ensure prompt and timely delivery • Other duties can include coordinating promotional plans, following up with customer service claims and processing special orders for members and guests • Processing invoices with new retail merchandise, tagging all new merchandise, assisting retail outlets with with merchandising • Computer skills in spreadsheet and word-processing software are necessary • Strong personal and customer service skills to converse easily with associates, guests, and members • Must have strong analytical and decision-making skills, as well as knowledge of basic math principles, and strong attention to detail and accuracy skills are critical Minimum Knowledge and Skills: Must have basic knowledge of Microsoft Word and Excel Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma. Some experience with retail Point of Sale, inventory software, and retail experience though not required, would be beneficial. Additional Duties and Responsibilities: • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. • Provide extraordinary service that is "Enriching by Nature." • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. • Be empowered to make things go right if they go wrong. • Give the guest/member a fond farewell. • Address feedback by utilizing the LEARN Model. • Demonstrate a professional appearance and be attentive to what matters most. • Comply with company policies and procedures. • Observe and adhere to safety guidelines.