GENERAL FUNCTION: The Bank Executive Support Specialist (ESS) with AI technology responsibilities is an AI-enabled role that combines advanced executive administrative support with the effective use of generative AI tools to maximize executive productivity, drive operational efficiency, and influence company-wide AI strategy, engineering productivity, and technology enablement in partnership with business, technology, security, and risk leaders that aligns with the bank's AI policy. MAJOR DUTIES AND RESPONSIBILITIES: • Assist in developing the progression of generative AI tools to enhance executive productivity through workflow automation, meeting support, and information synthesis. • Utilize approved AI platforms for meeting transcription, summarization, calendar optimization, scheduling, and administrative task automation. • Provide executive support for Windows 11, Microsoft 365, AV systems, and virtual collaboration platforms. • Serve as the primary point of contact for executive AV, mobile device, and virtual meeting issues. • Manage executive calendars, correspondence, and scheduling with a high degree of accuracy and discretion. • Coordinate complex domestic and international travel arrangements. • Prepare, edit, and maintain executive-level presentations, reports, and briefing materials. • Maintain project trackers and administrative records. • Analyze operational gaps using AI-enabled tools and recommend process improvements. • Ensure compliance with bank data privacy, security, and regulatory requirements. • Partner with technology, security, risk, and business leaders to support secure, scalable AI adoption Influence AI strategy and engineering productivity initiatives beyond the direct organization. ADDITIONAL RESPONSIBILITIES: • Facilitate committee and executive meetings, including agenda preparation, meeting minutes, and materials compilation. • Handle highly sensitive financial, legal, and personnel information with strict confidentiality. • Support change management and adoption of new AI-enabled productivity tools. • Provide thought leadership on responsible and compliant AI usage in executive environments. • All other duties as assigned by supervisor. JOB QUALIFICATIONS: • 2–5+ years of executive administrative support experience and bachelor's degree preferably in banking, economics, data analytics, finance, or technology. • Hands-on experience with developer-focused AI tooling authorized within a regulated enterprise environment. • Familiarity with AI platforms such as ChatGPT, Gemini, Claude, GitHub, Copilot, Cursor, or similar approved tools. • Demonstrated understanding of enterprise AI considerations, including security, governance, access controls, auditability, and responsible AI practices. • Strong executive presence with excellent verbal and written communication skills. • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Proven ability to handle highly sensitive and confidential information with discretion. STANDARDS OF PERFORMANCE: • Consistently enhances executive efficiency and productivity through secure and compliant AI adoption. • Delivers accurate, timely, and high-quality administrative and executive support. • Demonstrates sound judgment, professionalism, and confidentiality always. • Successfully implements AI-enabled workflows that improve operational efficiency. • Ensures strict compliance with banking regulations, data privacy, and security standards. • Builds effective partnerships across technology, security, risk, and business teams. • Anticipates executive needs and proactively recommends solutions. • Knowledge of the regulations as they pertain to banking. • Ability to communicate effectively both orally and in writing. • Ability to work on multiple assignments concurrently in a fast-paced environment. • Master all computer applications pertaining to efficient processing of duties. • Perform all areas of responsibilities so they are completed in a timely, accurate, and thorough manner. • Acceptable attendance and reporting to work in a timely manner. • Must follow all company policies and procedures. • Ability to maintain matters of a highly confidential nature. • Position continually requires demonstrated poise, tact and diplomacy. • Honesty must be an essential ingredient in all matters. • Promptly return all phone calls the same day as they are received.