Automotive Service Assistant Location: Subaru Stamford – Stamford, CT Job Type: Full-Time Pay: $20.00 - $25.00 per hour (based on experience) Pay Schedule: Bi-weekly Join the Team at Subaru Stamford Subaru Stamford is a busy, growing dealership that has proudly served the Stamford community for over 20 years. We are committed to delivering an exceptional customer experience while fostering a positive, team-oriented workplace where employees can grow professionally. We are currently seeking a motivated, organized, and customer-focused Automotive Service Assistant to support our fast-paced Service Department. This position is ideal for someone who enjoys working with people, thrives in a collaborative environment, and has strong administrative and communication skills. Position Overview As an Automotive Service Assistant, you will play a vital role in supporting our Service Advisors, Business Development Center (BDC), and customers throughout the service process. You will help ensure smooth day-to-day operations by managing customer communications, creating repair orders, and providing administrative support to our service team. Responsibilities • Answer incoming phone calls professionally and efficiently. • Schedule service appointments and direct customer inquiries to the appropriate department. • Generate and prepare repair orders accurately. • Follow up with customers regarding appointments, service updates, and completed repairs. • Assist the Business Development Center (BDC) with customer follow-up calls and appointment confirmations. • Support Service Advisors with Xtime communications, including customer updates, approvals, and service recommendations. • Maintain accurate customer and vehicle records. • Assist with daily administrative tasks within the Service Department. • Provide outstanding customer service while creating a welcoming and professional experience. • Work collaboratively with advisors, technicians, and management to ensure an efficient service process. Qualifications • Previous customer service or administrative experience preferred. • Automotive dealership or service department experience is a plus but not required. • Strong verbal and written communication skills. • Excellent organizational and multitasking abilities. • Comfortable using computers and dealership software. • Ability to work in a fast-paced environment while maintaining attention to detail. • Professional appearance and positive attitude. • Dependable, punctual, and eager to learn. • High school diploma or equivalent required. Benefits We value our employees and offer a competitive compensation and benefits package, including: • Competitive hourly pay: $20.00 - $25.00 per hour • Bi-weekly payroll • Health insurance • Dental insurance • 401(k) retirement plan • Paid vacation • Paid sick time • Stable, full-time employment • Friendly, supportive team environment • Opportunities for growth and advancement within our expanding dealership Why Subaru Stamford? For more than 20 years, Subaru Stamford has built a reputation for exceptional customer service and community involvement. As our dealership continues to grow, we're looking for team members who are passionate about helping customers and contributing to a positive workplace culture. If you're organized, customer-focused, and looking to build a rewarding career with a respected dealership, we'd love to hear from you. Apply today and become part of the Subaru Stamford team!