Administrative Assistant/ Front reception Front Desk & Resident Services • Greet shareholders, residents, visitors, vendors, and contractors in a professional and courteous manner. • Answer incoming telephone calls and direct calls to the appropriate staff member or department. • Respond to general shareholder and resident questions regarding building operations, policies, procedures, maintenance, parking, and Management Office matters. • Receive and respond to emails and other correspondence as assigned. • Assist residents with forms, applications, notices, and other Management Office documents. • Maintain professionalism when dealing with complaints, difficult situations, or confidential matters. • Escalate complaints and issues to the appropriate supervisor or Management staff when necessary. Maintenance & Service Requests • Receive maintenance requests from shareholders and residents by telephone, email, or in person. • Accurately enter and document maintenance/service requests in the appropriate system. • Obtain sufficient information from residents to properly identify and describe maintenance problems. • Forward urgent or emergency conditions immediately to the Superintendent, Maintenance Department, or Management. • Assist with scheduling appointments and coordinating access to apartments when required. • Follow up on open work orders or service requests when directed by Management. • Maintain accurate records of resident complaints, requests, and follow-up actions.