At Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders in fulfilling our mission to be a global leader in the fashion industry. An Assistant is a valued member of the Tom James sales support team. We currently have a full-time opening in our Cleveland, OH office. Our position is for 40 hours per week at $20.00 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan. Regular onsite attendance required. \n Job Responsibilities • Preparing for daily client visits • Prepping clothing to be delivered • Locating necessary client information (A/R balances, sales sheet) • Updating sales materials regarding fabrics/options • Coordinating and maintaining all client orders/files • Communicating with clients: • Setting up appointments • Providing status of orders • Scheduling deliveries • Sending reminders • Supporting the sales efforts of the sales professional by: • Communicating regularly with the sales professional and other members of the store team • Meeting with the sales professional to set goals • Managing daily calendar • Organizing inventory • Pursuing efficiencies for processes and communication • Picking up and delivering client items as needed • Prospecting new clients using internet and social media applications • Digital marketing - proficient in LinkedIn, Instagram, Facebook, Threads, Twitter • Entering referrals into proprietary system • Sending introductory and promotional messages • Creating call lists/hot lists • Delivering exceptional customer service when contacting factories, corporate office, clients and outside vendors • Maintaining a professional image to interface with corporate clients A successful candidate fits the following criteria: • Confident, independent worker • Strong communication skills (verbal, written, listening) • Excellent organizational skills • Outstanding time management skills • Professional customer service skills • Social Media savvy (especially on LinkedIn & Instagram) • Proficient using multiple forms of technology including Microsoft Office; Google Docs, Sheets, Forms • Possesses basic accounting skills (such as balancing accounts) • Enjoys being flexible and multitasking • Motivated to tackle challenges • Yearns to work in a fast-paced team environment • Able to bend and lift 30 lbs. • Valid Driver’s License required • Two years office-related experience is preferred. • Experience with a sales-oriented environment is a plus! \n