About the Role We are seeking an Administrative Support Specialist to manage day-to-day operational and administrative functions for our telehealth medical practice. This role ensures smooth front-office and back-office operations, supports patients and providers with scheduling and documentation needs, and helps maintain compliance with healthcare administrative standards across a virtual care environment. Key Responsibilities Patient Support & Scheduling • Schedule, reschedule, and confirm telehealth appointments across providers and time zones • Serve as first point of contact for patient calls, emails, and portal messages • Verify patient demographic and insurance information prior to visits • Assist patients with technical issues accessing the telehealth platform • Send appointment reminders and follow-up communications Documentation & Records Management • Maintain accurate and up-to-date patient records in the EHR system • Process intake forms, consent documents, and medical records requests • Ensure all documentation complies with HIPAA and practice recordkeeping standards • Upload, organize, and file incoming faxes, referrals, and lab results Provider & Practice Support • Coordinate provider schedules • Prepare reports and summaries for practice leadership as requested • Order and manage office/administrative supplies and vendor accounts • Support onboarding of new staff and providers with administrative setup Compliance & Quality • Maintain strict confidentiality of patient health information in accordance with HIPAA • Follow practice policies for documentation, escalation, and incident reporting • Support audits and quality assurance reviews by providing requested records and reports Qualifications Requirements Required • Minimum of 4 years of administrative experience in a clinical setting • Demonstrated knowledge and competency working in an EMR • Working knowledge of HIPAA regulations and patient confidentiality requirements • Proficiency with scheduling software and standard office software (Microsoft Office/Google Workspace) • Strong written and verbal communication skills • Comfortable working in a remote, technology-driven environment • Excellent organizational skills and attention to detail Preferred • Prior experience supporting a telehealth or virtual care practice • Familiarity with medical billing and coding basics • Experience with various EMRs • Bilingual candidates encouraged to apply Benefits Compensation & Structure • Compensation: $28–$35 per hour, depending on experience • Schedule: Monday–Friday, 8:00 AM–5:00 PM • Benefits include PTO accrual and health insurance (including dental and vision)