Description Dubuque, IA | Full-Time | On-Site About Kunkel & Associates Kunkel & Associates is a growing commercial insurance brokerage built on relationships, teamwork, and long-term success. We believe in investing in our people, supporting one another, and creating an environment where employees can grow, contribute, and build meaningful careers. Our Administrative team plays a critical role in keeping our office running smoothly and making a strong first impression for clients, visitors, and teammates alike. Position Overview The Administrative Assistant serves as the front door of the organization, providing essential administrative and office support while delivering a warm, professional experience to everyone who interacts with Kunkel & Associates. This role is ideal for someone who is organized, dependable, team-oriented, and comfortable managing multiple priorities in a fast-paced office environment. What You’ll Do Front Desk & Office Support • Answer and route incoming calls professionally and efficiently • Greet clients, visitors, and vendors with a welcoming, positive presence • Manage incoming and outgoing mail, packages, and deliveries Administrative & Team Support • Create, update, and format documents using Microsoft Office • Prepare and distribute certificates of insurance, auto ID cards, and policy documents • Support sales and service teams with printing, binding, scanning, and filing • Assist with renewal preparation, questionnaires, and loss run requests • Run motor vehicle records and submit to insurance carriers as needed • Process cancellations and assist with day-end close functions Organization & Communication • Maintain accurate contact information in Microsoft Outlook • Monitor electronic mail and faxes daily • Communicate clearly with internal teams and escalate items to the appropriate department when needed What We’re Looking For • 1–3 years of administrative, office, or customer-facing experience • Strong attention to detail and ability to stay organized in a busy environment • Professional communication skills—both written and verbal • Comfortable handling multiple tasks and shifting priorities • Proficiency in Microsoft Outlook, Word, and Excel • Dependable, team-oriented, and willing to step in where needed • Ability to type at least 60 WPM Work Environment & Expectations • On-site position (this role requires a consistent office presence) • Monday–Friday, 8:00 AM–5:00 PM • Lunch breaks coordinated with front desk coverage needs • Fast-paced, collaborative office with a supportive training process Why Join Kunkel & Associates? • Stable, growing company with long-term career opportunities • Supportive team culture—no “sink or swim” mentality • Clear paths for growth into client service and account support roles • Structured training and onboarding • A workplace that values professionalism, teamwork, and people-first leadership Ready to Apply? If you enjoy being the go-to person in the office, thrive on organization, and take pride in creating a positive experience for others, we’d love to hear from you. Apply here: https://recruiting.paylocity.com/recruiting/jobs/All/30240858-8a1e-4ef0-b9c9-83bd28e4fe70/Kunkel-Associates Requirements Job Requirements • Associate’s degree or applicable administrative/office experience • 1–3 years of experience in an administrative, office support, or customer-facing role • Strong verbal and written communication skills with a professional, welcoming demeanor • Excellent organizational skills and attention to detail • Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment • Proficiency in Microsoft Outlook, Word, and Excel • Ability to work independently while also collaborating as part of a team • Strong problem-solving skills and sound judgment • Minimum typing speed of 60 WPM • Dependable, punctual, and committed to being a consistent on-site team member Work Schedule & Location • Monday through Friday, 8:00 AM – 5:00 PM • This is an in-office position and is not remote • As employees grow in their role, demonstrate reliability, and develop within Kunkel & Associates, there may be opportunities for increased flexibility and limited hybrid work, dependent on role responsibilities, performance, and business needs