Call Center / Administrative Assistant Luxury Bath of Phoenix Phoenix, AZ Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. This position plays a vital role in supporting our sales and operations teams by managing inbound and outbound calls, scheduling appointments, assisting customers, and handling administrative tasks. If you thrive in a fast-paced environment and enjoy helping customers, we would love to hear from you. Responsibilities • Answer incoming calls and respond to customer inquiries professionally and courteously. • Make outbound calls to prospective and existing customers. • Schedule and confirm appointments for sales representatives and management. • Maintain accurate customer records and update information in company databases and CRM systems. • Assist with data entry, filing, and general office administration. • Manage email correspondence and distribute messages appropriately. • Support daily office operations and administrative functions. • Coordinate with internal departments to ensure a smooth customer experience. • Handle customer concerns and escalate issues when necessary. • Prepare reports and maintain organized records as needed. Qualifications • Previous experience in a call center, customer service, receptionist, or administrative role preferred. • Strong verbal and written communication skills. • Excellent organizational and multitasking abilities. • Proficiency with Microsoft Office (Word, Excel, Outlook). • Comfortable using CRM systems and scheduling software. • Ability to work independently and as part of a team. • Professional demeanor and strong attention to detail. • Reliable attendance and punctuality. Benefits • Competitive hourly pay • Paid Time Off (PTO) • Health Insurance • Career growth opportunities • Supportive and team-oriented work environment If you enjoy providing outstanding customer service and helping keep an office running efficiently, apply today and become part of the Luxury Bath of Phoenix team.