Description The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project. We are Girl Scouts of Northern New Jersey (GSNNJ) serving girls in grades K-12 in Bergen, Morris, Passaic, Sussex and Northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members. Our retail operations play a key role in bringing the Girl Scout experience to life - providing uniforms, badges, and program materials that support every girl’s journey. We are seeking a customer-focused and dependable Retail Administrative Assistant, to support day-to-day store operations. This is a hands-on role ideal for someone who enjoys helping customers, staying organized, and creating a welcoming, positive shopping experience. The Retail Administrative Assistant (part-time, upto 20 hrs. a week) provides operational and administrative support to the council’s retail shops and online sales platforms. This role helps ensure smooth day-to-day operations across all shop locations, supports online order fulfillment, assists with inventory management, and contributes to the coordination of special programs, mobile shop events, and Build-A-Bear parties. The Retail Administrative Assistant serves internal and external customers by delivering a high-quality customer service experience consistent with GSNNJ standards. Primary Responsibilities: • Provides high-quality service and support to internal and external customers (members, parents, staff, volunteers, visitors). • Maintains shop appearance and merchandising standards. • Portrays a positive image of Girl Scouting when interacting with all audiences. • Handles customer inquiries, requests, and concerns in a professional and calm manner. • Provides coverage for all shop locations during staff PTO or scheduling needs. • Assists with ordering, receiving, checking in, and maintaining shop inventory. • Monitors inventory levels, drafts purchase orders for approval, and ensures all ordering stays within approved budget guidelines. • Receives, processes, fills, and ships online orders across all online sales platforms. • Maintains accurate online shop inventory, ensuring products and quantities are up-to-date. • Runs end-of-month department reports for Finance and ensures accurate documentation. • Assists with Certificates of Insurance (COI), receipting, mail operations, and general front desk duties as needed. • Performs administrative tasks using computer systems and software applications as required. • Assists in the coordination, planning, staffing, and promotion of Build-A-Bear parties and occasionally hosts parties when needed. • Coordinates and executes mobile shop opportunities, including transporting and setting up merchandise to bring the shop directly to customers. • Supports council goals by being alert to opportunities to identify and engage potential volunteers, girl members, donors, vendors, and community partners. • Helps foster and implement the council’s commitment to diversity across volunteers, staff, and program participants. • Performs other duties as assigned. Requirements • Associate degree (or equivalent experience) in a related field. • Retail, administrative, and/or sales experience preferred. • Strong written and verbal communication skills. • Excellent time management skills with the ability to manage multiple deadlines. • Proficiency in Microsoft Office Suite or willingness to learn. • Ability to lift and move up to 30 lbs. • Ability to work a flexible schedule including occasional evenings and weekends. • Ability to provide own transportation to travel throughout the jurisdiction as needed. • Membership in GSUSA is required upon employment and annually thereafter (cost covered by the Council). Girl Scouts of Northern New Jersey is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.