A Carter Lumber Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, acknowledging orders, updating schedules, scheduling service work, maintaining online shared files, assisting sales reps/office staff and providing excellent service to customers for our Kitchen & Bath Department. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position. Requirements: • Provide administrative support to the Kitchen & Bath department by managing order processing, coordinating vendor communications, maintaining project documentation, and ensuring timely follow-up on customer inquiries • Excellent telephone and customer service skills • Strong organizational and planning skills • Ability to multi-task; strong time management skills • Strong attention to detail • Exceptional written and verbal communication skills • Knowledge of Microsoft Office including Outlook, Word, and Excel • Previous customer service experience Responsibilities include, but are not limited to: • Assists in creating and acknowledging orders in management system • Ensures the paperwork process is running smoothly • Assists customers by providing information on products, stock, and lead times • Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of • Performs clerical duties such as data entry, filing, copying, and faxing • Working with builders scheduling service work • Using builders online scheduling programs, placing online orders with vendors • Maintaining spreadsheets and checking vendor accounts for accuracy • Contacting vendors with pricing issues, or other discrepancies • Creating and placing warranty orders; maintaining order files Benefits (full-time employees) • Health, Dental, Vision (Single and Family Plans) available after 30 days of employment • Short and Long-Term Disability • Company-paid life insurance and AD&D • Optional supplemental life insurance • Company-match 401(k) • Vacation time and paid holidays • Vendor incentives • Room for growth; we promote from within! • Military encouraged to apply!