Job Description: Administrative Assistant Location: Kettle Point GENERAL SUMMARY OF DUTIES: Responsible for performing a variety of duties specific to the appropriate scheduling of patient office visits for the Physician. Exceptional organizational skills and people skills are needed. Principle duties and responsibilities: • Ensure that all appropriate paperwork is completed prior to scheduling appointments. • Communicate all necessary information to patients regarding office appointments. • Answer and triage patient phone calls. • Process and complete Workers' Compensation medical affidavits. • Manage patient complaints and works to resolve issues to ensure patient satisfaction. • Ensure accuracy of patient registration and scheduling. • Responsible to obtain appropriate authorizations for procedures on the physician’s schedule. • Responsible for scrubbing the physician schedule 3 days in advance to confirm PCP referrals are in place. Additionally, responsible for obtaining referrals for existing patients. • Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. • Review electronic faxes and incoming orders for the office and process requests as needed. • Responsible for office medical records management. • Update historical medical records to EMR system. • Assist with surgical scheduling, including but not limited to, answering patients’ preoperative and postoperative questions and help facilitate getting appropriate paperwork to surgical facilities. • Provides administrative coverage within the division when necessary. • Additional duties as assigned by the Manager to meet department needs. Requirements: • High school diploma or equivalent. • Administrative experience in a medical office preferred. • Administrative and organizational skills to coordinate patient-care activities. • Excellent telephone manner and the ability to communicate effectively with patients, co-workers, and other physician offices. • Excellent computer skills to accurately and efficiently assist in the running of a busy office, including email, scanning and word processing. • Organizational skills to triage patients appropriately for required testing, visits, surgeries and other encounters. • Knowledge of MS Office and EMR systems/Practice Management Systems. • Ability to maintain confidentiality. • Attention to detail. • Must be able to travel to all sites if/when necessary.