State Relations Coordinator Overview • The State Relations Coordinator provides administrative support for state relations programs, ensuring smooth communication and efficient processes. • Serve as the primary contact for routine inquiries from state affiliates, addressing questions and escalating issues as needed. • Monitor shared inboxes to ensure timely routing and follow-up of state affiliate requests and inquiries. • Coordinate and maintain state affiliate records, including bylaws, leadership directories, and nonprofit status documentation. • Assist in organizing and supporting state relations meetings, programs, and events, both virtual and in-person. • Engage in annual document collection processes, ensuring compliance with State Affiliation agreements. • Collaborate with internal teams to update state-facing portions of the organization's website and disseminate surveys. • Provide feedback on process improvements to enhance state support services and operations. • Work closely with state leaders, association executives, and internal staff to foster effective relationships. State Relations Coordinator Key Responsibilities & Duties • Assist state leaders with inquiries regarding programs, services, and established processes, ensuring accurate tracking and resolution. • Monitor and manage shared inboxes, routing requests and ensuring timely follow-up. • Provide administrative support for state relations meetings, conferences, and events, including preparation and coordination. • Maintain and update state affiliate records, ensuring accuracy and compliance with organizational standards. • Track and manage deadlines for state visits, ensuring timely submission of required information. • Coordinate annual document collection processes, including leadership directories and End of Year reports. • Support the annual Delegate Assembly through preparation, tracking, and onsite coordination. • Collaborate with marketing teams to update relevant website sections and disseminate surveys. • Provide feedback on service delivery and suggest process improvements to enhance efficiency. State Relations Coordinator Job Requirements • Bachelor's degree or equivalent combination of education and experience required. • Minimum of 2 years of experience in administrative support or customer service roles. • Proficiency in Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. • Strong organizational skills with the ability to manage multiple tasks and deadlines. • Excellent verbal and written communication skills for diverse audiences. • Experience working in association or non-profit environments preferred. • Ability to work independently and collaboratively in a fast-paced environment. • Detail-oriented with strong problem-solving skills to identify and implement solutions. • Familiarity with database systems for accessing and managing member information preferred.