Description Lakeside Educational Network is seeking a dedicated and organized Administrative Assistant to support our Technology Services & Support (TSS) team. This role offers an excellent opportunity to contribute to a dynamic department by providing essential administrative and operational support. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment. Key Responsibilities: • Process incoming TSS support requests via phone and case management software • Respond to support requests and phone calls promptly, performing helpdesk triage as needed • Coordinate equipment repairs, including processing shipments and arranging deliveries • Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files • Maintain equipment and room calendars to ensure smooth operations • Order supplies as needed to support TSS staff • Provide administrative support to the supervisor, including scheduling and correspondence • Offer general support to TSS staff to facilitate daily operations Excellent Benefits Include: • Company paid health, dental, and vision coverage • Generous paid time off benefits • Participation in 403B with company match • A competitive salary commensurate with experience Join our team and be part of a collaborative culture that values innovation, growth, and professional development. We offer a supportive work environment with opportunities to expand your skills and contribute meaningfully to our organization’s success. At Lakeside, we pride ourselves on being a nationally recognized trauma-informed organization. Our mission is to create a safe, supportive, and nurturing environment where students can thrive. With a focus on building positive relationships, managing emotions, and achieving academic success, we are dedicated to making a difference in the lives of students and fellow teachers. Requirements Skills and Qualifications: - Proven experience (3-5 years) in administrative or secretarial roles - Excellent organizational and time-management skills - Strong communication skills, both written and verbal - Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems) - Ability to handle multiple priorities with attention to detail - Basic technical knowledge related to equipment and support processes is a plus - Ability to work independently and collaboratively within a team environment